Privacy policy

Last updated: June 13, 2026

Stanchion Rentals ("we", "us", or "our") operates the website stanchionrentals.ca (the "Site") and provides event equipment rental services in Ontario and British Columbia. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what we collect, how we use it, and the choices you have. It is written to align with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA).

By using our Site or placing an order with us, you agree to the practices described in this policy.

Information we collect

We collect information that you provide directly and information collected automatically when you use our Site.

Information you give us includes your name, company name, email address, phone number, billing address, delivery address, event details such as date and venue, and the contents of any messages you send us. When you place an order, payment is processed by our payment provider, and we do not store your full credit card number on our systems.

Information collected automatically includes your device type, browser, IP address, pages viewed, and how you interact with the Site. This is gathered through cookies and similar technologies described below.

How we collect information

We collect information when you place a rental order, request a quote, fill out a contact form, sign up for our email list, call or email us, or browse the Site. Our Site is hosted on Shopify, which collects and processes certain data on our behalf as part of running the store and processing payments.

How we use your information

We use your information to process and fulfill rental orders, arrange delivery, setup and pickup, communicate with you about your order, respond to inquiries and quote requests, send marketing emails if you have opted in, improve our Site and services, prevent fraud, and meet our legal and tax obligations. As a Canadian business we are required to retain certain transaction records for tax and accounting purposes.

We only use your information for the purposes for which it was collected, or for purposes you would reasonably expect, unless we obtain your consent or are required by law.

Sharing your information

We do not sell your personal information. We share it only as needed to run our business, including with Shopify (our e-commerce platform), our payment processor (to complete transactions), and delivery or logistics partners (to deliver and pick up your equipment). We may also disclose information if required by law, court order, or a government authority, or to protect our rights, property, or safety.

Some of our service providers may store or process data outside of Canada. Where that happens, your information may be subject to the laws of the country in which it is held.

Cookies

We use cookies and similar technologies to keep the Site working, remember your preferences, understand how the Site is used, and support marketing. You can control or disable cookies through your browser settings, though some parts of the Site may not function properly without them.

Email marketing

If you sign up for our email list, we will send you news, offers, and updates. You can unsubscribe at any time using the link in any email or by contacting us. Unsubscribing from marketing does not stop transactional messages about an active order.

Data retention

We keep your personal information only as long as needed for the purposes described in this policy or as required by law. Transaction and tax records are kept for the period required under Canadian law. When information is no longer needed, we take reasonable steps to delete or anonymize it.

Security

We take reasonable administrative, technical, and physical measures to protect your information against loss, theft, and unauthorized access. Payment processing is handled by PCI-compliant providers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your rights

Under PIPEDA and BC PIPA you have the right to ask what personal information we hold about you, request access to it, ask us to correct inaccurate information, and withdraw consent to certain uses, subject to legal and contractual limits. To make a request, contact us using the details below. We may need to verify your identity before responding.

Third-party links

Our Site may link to other websites we do not control. This policy does not apply to those sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policy of any site you visit.

Children's privacy

Our Site and services are intended for businesses and adults. We do not knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time. The effective date at the top shows when it was last revised. Material changes will be posted on this page.

Contact us

If you have questions about this Privacy Policy or how we handle your information, contact us:

Stanchion Rentals Email: info@stanchionrentals.ca Phone: +1 888 969 6908

Vancouver: 5307 Victoria Dr, Vancouver, BC V5P 3V6 Toronto: 18 King St E, Toronto, ON M5C 1C4